30-Day Money-Back Guarantee & Returns

Try your first pack. No reason needed.

Don’t love it? Wrong size? Contact us within 30 days of delivery for a size exchange or a refund of the amount you paid for your first diaper box. No reason needed. The first-box eligibility and return conditions below apply.

Who is covered?

Your first four-pack Pure Pant or Pure Diaper box purchased directly from heyhoppi.com is covered, whether it is a subscription or a one-time order. Eligible promotional orders are included. Coverage is limited to one first-box claim per household across Pure Pant and Pure Diaper. It does not apply to single-pack purchases, later deliveries, wipes, separate add-ons, or purchases from Amazon or other retailers, which follow the seller’s return process.

Can I open the diapers?

Yes. Open one pack to try Hoppi and keep the other packs sealed. Trying that one pack does not disqualify an otherwise eligible first-box claim. Do not return used diapers. If you have already opened additional packs, contact us; additional opened packs fall outside this voluntary first-box offer, without limiting any rights for damaged, defective or incorrect goods.

How to request help

Email hoppius@heyhoppi.com within 30 days of delivery with your order number and whether you prefer a size exchange or refund. You do not need to give a reason or prove a fit or performance problem. For an exchange, include the size you would like. We may request confirmation of which packs remain sealed to arrange the return. Please do not send photographs of your baby’s body or medical information.

We will confirm eligibility and send return instructions. If a return of the remaining sealed packs is required, we provide a prepaid shipping label for an eligible 30-Day Money-Back Guarantee claim within the contiguous United States. Send those packs within 14 days of our return authorization. This shipping deadline does not shorten the 30-day deadline to request help. Do not send a return without instructions.

Size exchanges

One eligible size exchange is available per household under the promise, subject to stock availability. We will exchange the remaining sealed packs for the agreed size and cover standard return and replacement shipping. If the replacement size is unavailable, you may choose an eligible refund instead.

Refunds

An eligible first-box refund covers the amount actually paid for that diaper box after discounts, plus applicable refundable tax. The one opened trial pack may be included in the approved first-box refund; the remaining sealed packs must be returned if requested. There is no restocking fee for an eligible 30-Day Money-Back Guarantee claim.

Refunds are sent to the original payment method, not restricted to store credit. Store credit is an alternative only if you choose it. We aim to issue an approved refund within 10 business days after receiving and inspecting any required return, or after approval if no return is required. Your payment provider may take additional time to display it.

Welcome Kit

The complimentary Welcome Kit has no cash or refund value. You do not need to return it for an eligible 30-Day Money-Back Guarantee claim, and we do not deduct a gift value from the approved diaper-box refund.

Later orders and other unopened products

For a change-of-mind return outside the 30-Day Money-Back Guarantee, contact us within 30 days of delivery. Products must be unused, sealed and in their original packaging. We will confirm the eligible refund and provide return instructions. For these change-of-mind returns, customers pay return shipping; original paid shipping is not refundable, except where required by law. Opened hygiene products are not eligible for ordinary change-of-mind returns. This does not limit rights for damaged, defective or incorrect goods.

Damaged, defective or incorrect items

Please contact us as soon as you notice a problem, preferably within 30 days of delivery, with your order number and photographs of the item and packaging where relevant. We will arrange an appropriate replacement or refund for a verified issue and cover any required standard return shipping. This applies to later deliveries as well as first orders. We do not require you to send back used diapers. These terms do not limit any rights or remedies you have under applicable law.

Returns and subscription cancellation are separate

A return, exchange or refund does not automatically cancel your subscription. You can skip, pause or cancel future deliveries in your subscription account before the next charge, or ask us to help with cancellation when you contact us. Canceling a subscription does not remove an otherwise eligible 30-Day Money-Back Guarantee claim.

US orders only

This policy applies to orders from The Hoppi Inc. at heyhoppi.com. Contact hoppius@heyhoppi.com for US support. We provide the appropriate return address after authorizing your request; do not send returns to our office address or to a warehouse without instructions.