Frequently Asked Questions
The Pure Diaper
Is it safe for sensitive skin?
Short answer: Yes.
It's dermatologist-tested for sensitive skin by Dermatest® in Germany. If your little one has particularly reactive skin, we'd still patch-test any new diaper for 24 to 48 hours. That goes for us or anyone else.
What testing and certifications support Hoppi?
Our Purity Standard includes independent screening for 730+ substances and dermatologist testing by Dermatest® in Germany. See the Purity Standard page for the relevant reports and scope. Factory standards such as ISO 9001, ISO 14001 and ISO 45001 concern manufacturing and management systems; they are distinct from finished-product testing.
What makes Hoppi pure?
Made without added fragrance, parabens or natural rubber latex. Our Purity Standard includes independent screening for 730+ substances, including PFAS, heavy metals and phthalates. Read our Purity Standard for the testing scope and results behind these claims.
How long before a change?
Up to 14 hours of leakprotection thanks to the CLOUDEX™ Core System. We'd still say change on your baby's schedule, not the diaper's max capacity.
Does it hold up in hot, humid weather?
Yes, and this was a big design priority. Micro-Vent breathable design uses billions of micro-pores to keep air moving and skin cool and dry.
Does the tape diaper have an umbilical cut-out?
It does. The gentle front notch keeps the diaper off your newborn's healing cord, one less thing to worry about in those first few weeks.
What materials are used?
Top sheet: Hot-air through nonwoven polyethylene//Polyethylene terephthalate
Absorbent Pad: super absobent polymer sheet
Backsheet: nonwoven polyethylene/ Polyethylene terephthalate, Film Polyolefin
Tape: Polyolefin
Elastic: Polyurethane
Construction: Styrene Elastomer Synthetic Resin
How long do they keep?
Unused and stored somewhere cool and dry, good for 3 years from the manufacture date printed on the pack. No baby grows fast enough to worry about that.
Silky Flush Wipes
Are they truly flushable?
Truly, actually, tested-in-real-plumbing flushable. IWSFG (PAS1:2020) certified, and they've passed toilet and drain-line clearance, 30-minute slosh box disintegration, wastewater settling, and 28-day anaerobic biodisintegration tests. Safe for sewer and septic systems.
How fast do they break down?
Under 30 minutes, about as quick as toilet paper. No clogged pipes, no guilt.
Are they plastic-free?
100%. FSC-certified, fully plant-based fibers from start to finish, no synthetic blend hiding in there.
Are they safe for sensitive skin?
Yes, same free-from standard as our diapers: EDI-purified water, dermatologically tested under COLIPA standards, and completely unscented.
Are they safe for sensitive skin?
Yes, same free-from standard as our diapers: EDI-purified water, dermatologically tested under COLIPA standards, and completely unscented.
How big are they?
20cm × 19.1cm at 80gsm, big enough to get the job done in one wipe (most of the time).
What pack sizes?
56s for the changing table, 18s for the diaper bag.
Certifications?
IWSFG for flushability, FSC for responsibly sourced plant fiber, and SGS.
Ingredients?
Aqua (Water), Gluconolactone, Sodium Citrate, Glycerin, Sodium Benzoate, Citric Acid, Pentylene Glycol, Butylene Glycol, 1,2-Hexanediol, Ethylhexylglycerin. Short list, all of it purposeful.
How long do they keep?
2 years unopened. Once you crack the pack open, use within 3 months to keep them at their best.
Orders, Shipping & Your Subscription
How does the Hoppi subscription work?
Choose Pure Pant or Pure Diaper and your size. Receive four full packs every four weeks (28 days). During our limited-time offer, the first 200 eligible new subscribers pay $78.40 for their first box—30% off the $112 one-time price. Then $95 every four weeks until canceled, plus applicable tax. The discount applies automatically, with no code needed and no discount stacking. Your first subscription box includes a complimentary Welcome Kit. Diaper orders ship free within the contiguous United States.
One-time purchase or subscription?
Both. A one-time four-pack box costs $112, plus applicable tax, with no recurring charges. A month’s supply of diapers for delicate skin; actual use varies. An eligible first subscription box costs $78.40, then $95 every four weeks. The Welcome Kit is included only with your first subscription box. For a single-pack option, use “Try single pack” on the product page; availability and price are shown there.
Can I change my frequency or size?
Yes. Manage your size, shipping address or delivery schedule in your subscription account before your next scheduled charge. For help, email hoppius@heyhoppi.com. The standard schedule is every four weeks. Your account shows your next charge date.
Can I skip, pause, or cancel?
Yes. Skip, pause or cancel from your subscription account before your next scheduled charge, or email hoppius@heyhoppi.com for help. There is no minimum number of deliveries or cancellation fee. Once an order enters fulfillment, shipment may not be stoppable; the returns policy still applies. A return or refund request does not automatically cancel your subscription. Your next charge may occur before the 30-day guarantee ends, so skip, pause or cancel before that charge if you do not want another box yet.
What does shipping cost?
Diaper orders ship free within the contiguous United States. Any shipping charge for a separate non-diaper order is shown at checkout. Orders are processed in 1–2 business days; delivery typically takes 2–7 business days after shipment. These are estimates. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO addresses or international destinations. We email a reminder before each subscription renewal.
30-Day Money-Back Guarantee
What is the 30-Day Money-Back Guarantee?
Don’t love it? Wrong size? Request an exchange or refund within 30 days of delivery. No reason needed. This covers your first four-pack Pure Pant or Pure Diaper box from heyhoppi.com, including eligible discounted subscriptions and one-time orders. Try one pack and keep the remaining packs sealed. One claim per household across both products. It excludes single packs, later deliveries, wipes, separate add-ons and other retailers. A refund covers the actual amount paid for that diaper box after discounts, plus refundable tax—not its regular price. Refunds go to the original payment method; store credit is optional.
How do I request an exchange or refund?
Email hoppius@heyhoppi.com within 30 days of delivery with your order number and your choice of a size exchange or refund. No reason or proof of dissatisfaction is required. For an exchange, tell us the size you would like. Keep the other packs sealed and do not send used diapers. If we request a return of the remaining sealed packs, we provide a prepaid label within the contiguous United States. Send the packs within 14 days of our return authorization. We aim to issue an approved refund within 10 business days after any required return is received and inspected, or after approval if no return is needed. Your payment provider may take additional time. You may keep your complimentary Welcome Kit; no gift value is deducted from your refund.
Order arrived damaged, defective or incorrect?
Email hoppius@heyhoppi.com with your order number and relevant product or packaging photographs as soon as you notice a problem, preferably within 30 days of delivery. For a verified issue, we arrange an appropriate replacement or refund and cover required standard return shipping. This applies to first and later orders and does not limit your rights under applicable law.
Size isn’t working for your baby?
Your first four-pack diaper box is covered by our 30-Day Money-Back Guarantee, including when you selected the wrong size. Try one pack and keep the others sealed. Contact us within 30 days of delivery for one size exchange or a refund—no reason needed. We exchange the remaining sealed packs, subject to stock, and cover standard return and replacement shipping. If your size is unavailable, you can choose a refund. Update your subscription size separately before the next charge.
Not happy with your diapers?
For your first eligible diaper box, you can request an exchange or refund within 30 days of delivery without proving a product fault. Try one pack and keep the others sealed. For later orders and other products, change-of-mind returns must be requested within 30 days; products must be unused, sealed and in their original packaging. Customers pay return shipping for these ordinary returns; original paid shipping is not refundable except where required by law. Damaged, defective or incorrect goods are handled separately under the returns policy.

